Customer service

We're here for you before, during, and after your purchase. Below you'll find information on how to get in touch with us. Before reaching out, we kindly ask you to visit our FAQ page, where we’ve collected answers to the most common questions.

Is your case about a return, exchange, or complaint? Click here for detailed information and step-by-step instructions.

If your question is about payment or invoicing, please contact our payment partner Klarna.

Can't find what you're looking for? Our chatbot Phil is available 24/7 to help you out. If Phil can’t resolve your issue, he’ll help you create a support ticket. One of our customer service agents will then follow up with you via email.

You’re also welcome to contact us directly by email at support.ie@phonelife.com. We respond as quickly as possible—usually within a few hours during office hours, and always within 24 hours on weekdays.